DELIVERY INFORMATION

COSTS AND SERVICES

All delivery times are estimated business days, from date of dispatch and are not guaranteed. If you have any questions about delivery, including international duties and taxes, take a look at our Delivery FAQ's.

For all the Christmas posting dates to ensure your parcels arrive in time, please visit our 'Last Christmas Posting Dates' blog for all the details.
To avoid any delays, we recommend ordering as early as possible.

UNITED KINGDOM

Royal Mail 48 (2-4 days) - Orders under £25* : £2.99
Royal Mail 48 (2-4 days) - Orders £25* or Over : Free
Royal Mail Tracked 24 (1-2 days): £4.99
Royal Mail Special Delivery Guaranteed by 1pm*: £8.99 (orders up to £125 only)

UK: Please check Royal Mail’s website for any service disruption in your area.
* £25 order value before any shipping charges.

GERMANY

Royal Mail International Standard (5-7 days): £3.99
Royal Mail International Tracked (5-7 days): £5.99

EUROPEAN UNION

Royal Mail International Standard (5-7 days): £3.99
Royal Mail International Tracked (5-7 days): £5.99

Ireland: Please make sure to include your Eircode when ordering.
Hungary: Tracked delivery only.

REST OF EUROPE

Royal Mail International Standard (5-12 days): £4.99
Royal Mail International Tracked (5-12 days): £6.99

Norway: Please note we are not VOEC registered. Your delivery may be delayed, and customs fees will likely apply. We will contact you before dispatching your order.

AUSTRALIA, NEW ZEALAND, ISRAEL

Royal Mail International Tracked (7-12 days): £12.99

USA

Royal Mail International Tracked (7-12 days): £6.99

REST OF WORLD

Royal Mail International Tracked (7-12 days): £7.99

Canada: We are currently unable to post to Canada due to ongoing strike action.
Please note: Delivery to some countries may take significantly longer than others depending on the destination postal service. The type of delivery service used may also change, depending on the destination.

GENERAL INFORMATION

We happily deliver internationally and are proud to have sent our baby shoes and slippers to over 110 countries across all continents (with the exception of Antarctica!!). All our orders are sent out in our Dotty Fish paper mailing bags which have our signature Dotty Fish Doodle on them. They are fully bio-degradable, recyclable, and reusable. (N.B. Some international orders may also be sent in recyclable plastic mailers to prevent damage in transit).

Our aim is to dispatch all orders placed using our Standard or Tracked delivery services within 2 working days of you placing your order (excluding weekends and UK public holidays). You will receive an email from us to confirm when we have dispatched your order.

Delivery prices are inclusive of VAT.

DELIVERY FAQ'S

Are duties and taxes liable on international orders?

Rest assured all duties and taxes are included in your order total. If your order is above a certain value we may ship in more than one parcel. You will not be charged additional postage for this. If you are notified that money is owed, please get in touch with us using our Contact Form and we will help you resolve the issue.

My order hasn’t arrived. What do I do?

We know that you want your Dotty Fish order as soon as possible and we do our utmost to get deliveries out quickly, using reputable delivery partners who are able to deliver to your area as quickly as possible. The times above are a guide and occasionally things take a little longer than expected. If your order hasn’t arrived up within the specified timeframe, please give it a couple more days. If it still hasn’t reached you, please get in touch using our Contact Form and we will look into it for you.

Royal Mail Next-day Delivery:

Royal Mail Special Delivery orders placed before 1pm, will be dispatched the same day. Please note that we only dispatch orders Monday to Friday. Any order placed after 1pm Friday, anytime Saturday, Sunday or on a UK public holiday, will not be sent out until the next working day. You will receive full tracking information with your dispatch confirmation email, along with updates directly from Royal Mail. This service will require someone to be available to accept the order.

Where can I track my order?

If you have chosen a tracked delivery service, you will receive tracking information with your dispatch confirmation email after your order has been processed. Orders sent with Royal Mail Tracked will also receive email updates directly from Royal Mail. Please get in touch with us using our Contact Form if you have any problems tracking your order.

Follow the link below to track your order.

Royal Mail: royalmail.com/track-your-item

Who will deliver my parcel?

All orders will be delivered by your local domestic postal service. Our delivery partners process the orders in the UK or Germany, then hand your order over to local postal services.

My country isn’t listed. How do I find out if you ship to me?

At Dotty Fish we happily ship internationally but unfortunately some constraints exist where shipping is not possible in these countries. We continue to work with our delivery partners to ensure we ship to as many countries as we can. We regularly update these so if your country isn’t listed, please check back because we may start shipping there in the future.